Technical Support Solutions
Customer satisfaction surveys reveal an interesting shift in consumer attitudes. For many buyers of technical equipment, the quality of the support is more important than the quality of the equipment itself.
Most people who buy home computers or software are far from experts, so when something goes wrong they need help immediately. The frustration of encountering busy signals, long hold times, and an incompetent staff can instantly lose a once loyal customer.
With unparalleled levels of customer support we build technical support solutions with several layers of skill and experience. The front line team takes the initial call and solves the most common problems. While the next layers are made up of teams of super-experts who specialize in solving even the most complex problems. The results are satisfied customers, reduced costs, and the potential for an additional revenue stream.
We deliver customer solutions and support for:
• Hardware installation problems
• Troubleshooting/diagnostics
• Software problems
• Internet service problems
• Computer hardware problems
• Corporate helpdesk support
• Warranty or post-warranty support
