Every business has a philosophy to establish loyalty and retain valuable customers — or at least they should. In fact research has shown it is eight times more costly to find new customers than to retain existing ones.
We have a deep understanding of designing, building and operating customer loyalty, club programs and retention solutions. Our expertise with direct marketing, customer support and pre- and post-sales, along with their technical ability to run successful programs on a competitive budget, and to identify and quantify what truly motivates the customer to act is what makes our programs unique. Our loyalty and retention solutions include:
• Program development
• Multi-lingual support
• Information and enrollment services (multi-channel)
• Off-shore data management
• Rewards management
• Correspondence services (national and international)
• Account update and consolidation
• Partner communication
• Global statement printing and distribution
• Direct marketing (mail/e-mail)
• Helpdesk support for airport and agency counters