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Customer Loyalty Solutions

Every business has a philosophy to establish loyalty and retain valuable customers — or at least they should. In fact research has shown it is eight times more costly to find new customers than to retain existing ones.

We have a deep understanding of designing, building and operating customer loyalty, club programs and retention solutions. Our expertise with direct marketing, customer support and pre- and post-sales, along with their  technical ability to run successful programs on a competitive budget, and to identify and quantify what truly motivates the customer to act is what makes our programs unique. Our loyalty and retention solutions include:

• Program development 
• Multi-lingual support 
• Information and enrollment services (multi-channel) 
• Off-shore data management 
• Rewards management 
• Correspondence services (national and international) 
• Account update and consolidation 
• Partner communication 
• Global statement printing and distribution 
• Direct marketing (mail/e-mail) 
• Helpdesk support for airport and agency counters 
• E-mail and FAQ services 
• Complaint management 
• Fraud prevention 
• Program training 
• Enrollment kit distribution