Our Values
Part of our strength as a company is the diversity of our team. Our diverse sets of knowledge and unique backgrounds make us strong collectively. We respect that diversity. But at the same time, there are certain core values that we share that give us cohesiveness as a team and as a company. Those values are what we draw upon day-in and day-out as we meet the challenges of the marketplace. They guide our daily actions. They make us who we are.
At TFane, we value:
Integrity – Nothing is more important to us than integrity. Through our honesty and openness we hope to become your trusted business partner. When we give our word, you can count on it.
Commitment – Commitment to us has a dual meaning. First, we are committed to you, our valued client. For without your business, we know our company would cease to exist. Secondly, we are committed to getting the job done—and done right. That is our source of never-ending professional gratification.
Creativity and Innovation – We know that success in the marketplace comes from new ideas and a certain degree of risk-taking. We embrace and celebrate an ability to come up with new and creative solutions to the problems we face.
Dependability – On the flip side of creativity and innovation is dependability. We believe in getting the job done – day, after day, after day. For it is only through our continued excellence that we can achieve the most cherished of all business elements – your loyalty as a client.
Communication – As part of our ongoing commitment to providing unsurpassed levels of service TFane provides continuous reporting and data as to the status of any outsourced operation. Daily you can see the improved levels of performance. Again, these communications allow you to know that your customer service is being done right and in a timely manner.
Flexibility – To some in the outsourcing business, contracts are the last word. But, we know that taking a hard line on contracts can result in client dissatisfaction. There are times when every detail could not be anticipated. That’s where we believe the flexible approach is right. We believe in searching for that win/win solution.
Learning – We believe in learning. Whether that learning is the advanced degrees of our outsourcing partners or the learning we encounter as we document your processes we know that learning helps us fulfill our mission of adding value to your bottom line.
